I’m actually adopted up here. I’m a Geordie by birth, of Scots and Welsh parentage. Settled in Glasgow as my fiancée lives here (although is from Edinburgh!)

Fingers crossed on the refund, and I appreciate what you mean about not using them again despite the voucher. I did the exact same thing with National – I’d not even give the vouchers to someone I disliked.

That fact that it’s taken a facebook post to get a response is a joke.

Dear customer,
We write to you in reply to your claim no. 356031 in order to inform you that we have refunded you the amount that you were charged for the reservation that finally was not confirmed. Below you will be able to see the details of this refund and we recommend you to check your bank account: (bank details and confirmation it has been refunded)
We apologize for any inconveniences this might have brought to you and from the Customer Care Department, we would like to offer you a bonus discount of 10 € to be used in a future booking. After making your reservation online you will receive an email with the locator number from the reservation, you will need to send us an email with this number and we will discount the value you were given from the final price. It is valid for one year.

Kind Regards,
Inma Gómez
Dpto. Atención Cliente
atencioncliente_igomez@edreams.com
601 World Trade Center N, PL6
Moll de Barcelona s/n
08039 Barcelona, Spain

I have to wait around 3 days to see if the money materialises but I now have it in writing that they are refunding. I have to say, I won’t be taking them up on the 10 euro offer off my next booking. there will never be another booking with edreams. I will let you know if i get the money. I however, recommend all of you to post on their facebook page. You will need to make it as a comment to one of their posts. They clearly don’t like the negative comments. Here’s hoping that money will be in my account in a few days!

Either way, good luck. I’d point your credit card company in the direction of this blog (and anywhere else you can find) as evidence that the company is dodgy.

Thanks for the advice. I did pay by credit card but have nothing in writing from edreams saying they were at fault, it was all verbal. I have completed the dispute forms with my credit card company but without written evidence I am not sure they will reimburse. I have taken the advice of one of your other bloggers and posted a detailed message on their Facebook page (incidentally there are loads of other messages of complaint on there) and will let you know if I get anywhere. Here’s hoping all is not lost.

Another awful story, Dr Keating, made all the worse by the fact that it involves another of my pet hates: LyingAir. I sincerely hope that you can use any political influence you may have to force this atrocious, unreliable company into the limelight and (with luck) out of business.

Remember my original post. I didn’t even come out of it badly. I was *very* lucky judging by the many comments which have followed. Obviously I hope your daughter is able to get on the flight, but do keep passing the message on to everyone you can (internaal bulletin boards, email friends, post on consumer sites, etc.): eDreams are *not* worth taking a risk with.

Ofcorse it would be on the Ryanair ticket …and it’s for a child.

So.. Twenty minutes combing the documents I find the Ryanair change details if they are wrong page, surprise surprise €110 to change Mstr to Miss (I kid you not) well its not my fault said I when I called… Not ours either say the airline an frankly it’s not – it’s bloody Edreams and so I call them in Spain and get “you must call the airline from the first two, then I am put on to Cristine Rocha who having given me the same response puts me on hold or 26 minutes while she calls the Ryanair rep ( having accepted the fault was not Ryanairs nor mine ) but she wouldn’t accept it was Edreams even though the Airlingus ticket was correct)

Eventually I am told by her that she has spoken to he airline and that it wasn’t important and everything would be fine. So I ask her to email me with somthing to this effect along with the details of who she had spoken with and a contact no if I am held up at Madrid airport by one of Mr O’leary’s minions telling me my 10 year old daughter can’t fly and if we don’t we loose our flights (normaly done with a manic laugh at the end) She agrees and sends the following-

I have passed your coments on to the airline, your contact is John.

Strangly, I was not impressed and replied requesting further contact details and confirmation of her “it’ll be alright on the night comment” the following day I had had no reply and so I sent a copy of all emails to the address given for alterations and cancellations and still nothing so I rang again and was given the runaround by 4 people and put on to someone else who told me she would ring me back (having put me on hold for >18 minutes)

At 1827 GMT sge did so and having told me she couldnt contact Ryanair the phone went dead and her couldn’t be called back when I tried.

Edreams you have picked the wrong person my title is not medical it’s political and I work in the Hague. They have untill 1500 hours GMT tomorrow Friday 10/02/2012 to have this fixed without further contact from me. The legal myer I will visit upon them should we have a problem will generate more publicity then they could ever buy and none they would ever want.