Travelling to Europe? Sure?

A quick update and a little story from last Sunday at Geneva Airport for you.

This week I have mainly been hanging around with Leah. She made time in her busy schedule (i.e. the long winter holiday) to pop over and spend new year with me. We had a few really good nights out, got rather tiddly, ate some decent nosh and Leah tried her hand (or rather backside) at snowboarding. Her sis is apparently pretty good, having spent a fair amount of time in New Zealand. Leah didn’t do too badly for a complete novice, but we didn’t have an enormous amount of time for her to practice.

But back to the previous weekend and Geneva Airport. Now, look at a map and you’ll be aware that Switzerland is part of Europe. However, it is <em>not</em> part of the European Union. There are many agreements between the EU and Switzerland, one of which involves the freedom of movement of people – citizens of one can travel through the other unhindered and without a need for visas. You generally speaking won’t have to stop at a customs point on a border and so on.

However, if you’re an EU citizen and you <em>do</em> get stopped on the border (they randomly stop vehicles) then you must have your passport. Any other form of ID is not sufficient. Likewise if you fly in/out of Switzerland then you require a passport.

For those who are not EU citizens, it gets slightly more complicated…

If you’re from outside of Europe and you plan a holiday here you generally apply for your visa in advance (depending on where you’re from). The family who had the problem last week were from South America. They did as so many other people do – landed within Europe (I assume in the UK in their case) and their visa was checked, sorted and they went on their way. From then on, travel within Europe is fine but generally the visa will expire when you leave Europe and try to re-enter.

Ah, now I just made the same mistake they probably did. I said "Europe" when I should have said "the EU". They booked a holiday with us, hopped onto their plane in London or wherever, got off in Geneva… and then found out that they didn’t have a visa to enter Switzerland. Their holiday destination was actually to be in France, but we use Geneva as a main hub as it’s a larger airport than our alternative (Chambery).

Technically the fault lies with the airline as the family should not have been allowed on the flight in the first place. But airports make mistakes (witness my visa-less flight to Australia) and so they ended up stuck at immigration in Geneva Airport. We did get the situation sorted and they caught a later bus to their resort. Apparently there’s a French area or something at the airport where they were allowed to pass through, but don’t expect this to work for everyone.

So it’s a simple warning – when traveling, don’t assume that every country has the same immigration regulations for you as every other – even if they share borders.

Well, it’ll be white here…

Well, here I sit at my desk on Christmas Eve. With a huge burger from Midnight Express to one side, a large glass of Glenfiddich in front of me and Judas Priest streaming down the interwebnet from Planet Rock. Very seasonal.

It’s been a hectic… however long since I last updated. I’ve been round umpteen sites, fixed umpteen things, met umpteen-and-a-bit people and realised beyond all doubt that France Telecom are British Telecom with funny accents. That is, they’re bloody useless. We still have two offices with no working telephones, though FT say the lines are live because if you call them there is a ringing tone down the line. The fact that the phones in the office don’t ring (or have a dial tone) is seemingly irrelevant. File under “ongoing”.

Printers have been distributed to most of our sites by a third party supplier. A shame they should all have been distributed by now. And those that are out of ink should have had replenishments by now, but no sign of the packages. This resulted in one trip for me out to Les Arcs to take out a backup printer and ink the day before transfer day so the resort could get all their welcome packs done.

Thing is, it meant I spent a couple of hours with a great bunch of stressed-out Resort Managers, reps and chalet managers. All of them were snowed under … but laughing. I got back at silly o’clock (again) that night, but was singing along with the car stereo the whole way.

Transfer day this week was the first full-scale one of the season with scenes of (mostly) organised chaos everywhere. One bus was late due to a flat tyre and bust axle, and a few decided to park up at the international terminal instead of the charter one which caused us a few problems. Aside from that it went mostly smoothly. There were a lot of children (I’m forbidden to call them “kids” by company policy) around with it being Christmas week, which made it particularly special.

It was a fairly long day and as always one of the tensest of the week. I actually ended up having a rather frank discussion with my boss regarding my role and her use of it, which could have gone very sour indeed. I had my issues and I have my duties and I felt these weren’t being taken into account so I took a pretty firm stance – adapt or I walk.

Thing is, we got it all sorted. And very amicably. In a typically English way – over a cup of tea. We even got to batting a few more ideas around which should make life easier for both of us (and everyone else) over the course of the season. Result.

On Thursday I’d been taken to Ski Set in Cham Sud (south Chamonix) to get my board and boots. I’d like to make a recommendation regarding this shop – avoid. The staff are less knowledgeable than I am, their equipment’s crap and the guy who runs the shop is a miserable arse. Part of me can see the sense in giving all the seasonaires third-rate equipment – it’s cheap and they’re probably on a really tight deal through their employer. Plus it makes sense to keep your best stuff for the more profitable punter (sorry, “guest”), especially at this time of year when it’s busy.

However, it doesn’t excuse being a miserable sod. Neither does it excuse being shirty and refusing to give staff snowboards, instead palming off crap skis on people who’ve never ski’d before. I was lucky as I went down in the morning. I got the only board out of all the local staff. The rest were told to come back in on a day-to-day basis if they wanted a board. Having said that, all the boards looked rubbish anyway. Mine was.

Up on the slope on Friday with a bunch of people from the Sapiniere, Pieter (the hotel manager) noticed something about the bindings on my board. They were the ones he’d discarded last year. The exact same ones. That would explain why they were so worn. They also fit badly and one of the plastic straps broke. This was when I discovered that I couldn’t get Flo bindings fixed anywhere in Argentiere. OK, not quite true. I did find one shop but they usually charge for the work whereas the Ski Set would do it for free – if they had the parts.

I lost two hours of slope time locating a shop and getting back to the piste. Not good. At least the company was good, with the bunch from Chamonix being of varying ability there was always someone I could catch up with. Good snow and a variety of slopes, plus Pieter available to give me some tips – thanks, fella.

Apres-board, we headed for FuBar. This is a sister bar to Bar d’Up on Chamonix and has a rather natty spinny-rotaty bull-ride. I did pretty well, managing 25 seconds on level two as my first attempt. I only did it for the free shot. A couple of beers later, Simon picked us up in the minibus and we headed into Chamonix for more socialising (i.e. beer) during which time I developed a stomach ache and a marginal case of the squits. Not a good way to spend a night out till 3am…

Back to the board – I did get it swapped out and I think I now have one of their “silver” class boards. Which means it’s slightly less crap then the one I had before, but does have better bindings. The owner’s “what is he doing complaining – he’s not allowed to do that” expression was priceless. I think he’s the first stereotypical “rude Frenchman” I’ve met. And hopefully the last.

The town looks fantastic right now, especially after dark. Lights everywhere, crowds walking around, shops selling mulled wine and hot waffles. Horse-drawn carriages clip-clopping along the streets. And best of all, wide-eyed kids absolutely sure they’ll see Santa this year because there’s actually snow everywhere. I can honestly say I don’t recall being anywhere so Christmassy in my entire life and it beggars belief but I really like it.

So, back to the now. This time last year I was in Agra. Temperature-wise it couldn’t be more different. Then I had one great mate with me. Now I have a bunch of good friends. Then I was being ferried round in a little white car playing dodgem with huge trucks. Now I’m on a snowboard playing dodgem with bloody skiers.

Variety. It truly is the spice of life.

Happy birthday to me

This time last year I was with Hans in Delhi. Time flies, doesn’t it? Another year older, another year less wise, but I’m happier this year than I was last for reasons many of you will know.

The last few days have been – you guessed it – hectic. I’ve been round six resorts, including the amazing new hotel at Belle Plagnes. Still a bit of a building site, but you can see what it’ll look like and it’s way posh. As far as I could tell, there are no “rooms”, only suites. They all have large LCD tellies, DVDs, wired and wireless internet… There’s a pool, a relaxation room, saunas, a masseuse and great access to the snowy areas. Shame it’s out of my budget!

So I’ve done another few hundred km’s, met up with some more great staff, had a couple of decent nights out (on the cheap) and stressed my remaining hair out over various PC problems. Then I got back to the office to find that someone had used the network lead from my PC to get online when there are two perfectly serviceable cables next to it.

End result – I have to check all the PCs in the office for antivirus updates as my PC is the antivirus server and hasn’t been able to download or distribute files for two days. I think I know who did it, and I think they’re rather high up in the company. So I can’t kick their arse for it. Grr.

Well, it’s 20:40 so I’m off out to convince people that, at 34, I’m a charity case and they should buy me beer. Wish me luck.

DISCLAIMER

I thought I’d throw this one in. This blog was historically about my travels. In a way it still is as I’m working in France in the tourist industry and I’m getting to see some beautiful parts of the Alps. A “busman’s holiday” if you will.

Thing is, I’m now blogging about work and I do know that for people in the past this has been fraught with problems – mainly disciplinary. This is a huge shame as a blog is a good way for people to find out what the work is like should they want to choose a similar career path. Plus, especially given where I’m working and what I’m doing, I’m expecting quite a lot of interesting things to happen!

So here’s the deal. I’m not going to mention the name of the company I work for. Although, in fairness, anyone with a collection of brochures and some time could probably work it out. Other than that I’m just going to be honest. This isn’t an “outlet” or “whinge” blog. It’s one to report experiences in as balanced a way as I can.

This is a large operation. Things will go wrong. But I’ve been here long enough to know that the people who work here will do everything they can to prevent it. And not just out of duty to their employers – they genuinely care about what they’re doing. I work alongside the main admin staff, communicate directly with managers and directors, and I spend a lot of time with chalet and hotel staff. Basically, the whole lot.

The employment rules are strict. In a lot of cases, there is no warning. Break some rules and you’re out. Immediately. There is quite a demand for these jobs, so replacing staff who’ve been ousted is not too tricky. Bear this in mind if you ever apply for a job as a chalet host or whatever to get yourself out here and on the snow. It is great fun, hugely rewarding, you’ll be with some amazing people… but it is hard work and you have to follow the rules.

To the best of my knowledge around a dozen staff have been sacked already. Offences ranged from smoking in a kitchen to being too drunk after a night out to attend lectures during training. No warning. Immediate cancellation of contract.

As well as a warning to potential employees, this should also reassure potential guests (I’m not allowed to call them “customers”!). Staff standards are kept high. bear in mind, this is roughly a dozen out of almost 900 staff, so hardly a huge proportion and all knew the rules when they signed up. I know I did.

We also lost two chefs early on as they just… left. Both had cars and didn’t tell anyone. They just packed up and vanished. I know one of them just didn’t like how he was being treated in the kitchen as he was very experienced and was being lumped in with the other new chefs. Again, he knew the position he was being offered and if he reckoned he was better off earning a fortune back home then one wonders why he applied for a job over here anyway.

I’ve a few more little stories, but the ones thing I will always do is stick to the truth – I won’t hypothesise about anything. This blog isn’t meant to be a trash-TV style exposé by any stretch. I know one person back home who’s done part of a season out here and she’s one of the reasons I decided to try it, and I’m having a hell of a time.

So. Apologies (I’m doing that a lot right now) for the boring post, but I’ve always believed I should be able to talk openly about things. I’m not going to let loose any corporate secrets or mudsling. The aim here is to let people know what it’s like to work somewhere like this for a season. I’m hoping and expecting that it will make things more appealing for those considering it!

Mmm… Out of date food

Don’t worry, this isn’t a nasty story about vomiting and diarrhoea. I’ve just lucked out on some of my groceries. As the chalets and hotels can’t supply anything to guests that’s gone out of date, I’ve been cherry-picking some stuff that would otherwise hit the skip. Some of it’s not even past date, but will be by the time everyone arrives.

Pick of the crop, though, was going into the Trading Post in Bourge (which is run by an old director of the company I work for now). I spotted some Brown Ale on the shelf and decided to treat myself to a bottle. Sad as I am, I recognised the label as being a little old – it’s the one with the trivia facts on the back. The current ones are advertising the anniversary of the beer. A quick check and I saw that its sell-by date was September 30th. I walked out with seven free out of date bottle of Brown Ale. Wicked! Not a worry, either. I had some in the house when I moved out that was over a year out of date and I didn’t die after drinking that.

Once more apologies for the lack of postings and the lack of pictures. I aim to rectify this at the weekend with a big catchup but can’t make promises! Most people go to Val d’Isere once a year. I’ll have been there four times in a fortnight by Thursday night. Nice drive, but a long one!

Things have been going in fits and starts as far as success goes – mainly due to France Telecom and Orange being about as much use as any other telecommunications company I’ve ever dealt with. It’s hurried, panicked, last-minute, frenetic… but ultimately satisfying when you get someone up and going over the phone at 10pm and they can finally print and start sorting things out for their guests arriving.